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Consumer Questions

For general information on our products and how to use them, please email one of our customer service representatives for a prompt reply.

Question

Why doesn't my UPEASY Seat Assist go down when I sit on it?

Answer

There could be a few reasons why your UPEASY Seat Assist doesn't go down when you sit on it:

• You may not be sitting back far enough on the cushion. Sit on the flat part at the top of the cushion, and straighten your sitting position. If you perch on the slanted part of the cushion your weight is not distributed properfly for the cushion to go down.

• The gas spring may be stiff from sitting in the box too long, and you need to prime it to get it moving. To do this, put the lift mechanism into the lowest weight setting. Sit on the Seat Assist several times until it moves freely. Now set it at your correct weight range, and try again.

• You may have set the weight setting too high. Check again. The weight settings are merely guidelines to help you decide where to start. Some people need to set the weight one notch lower, and some find they get a stonger lift by setting the lift mechanism in the groove just above their weight range. Experiment to find what's best for you.

Question

 I lost one of my power levers for my Power Seat. What do I do?

Answer

The UPEASY Power Seat comes with two levers for your convenience. However, only one lever is required to operate it.

If you have lost a power lever, simply put the remaining lever on the side you like to use (left or right side) and your Power Seat will operate just fine. If at anytime you wish to purchase additional levers, simply give us a call.